Esalen Institute has the following position available:
Senior Mac Technical Support
Job Summary
Esalen Institute, the pioneering alternative education center dedicated to personal and social transformation, is seeking a full-time Senior Macintosh Technical Support professional to join our Information Services team, based at our main campus in Big Sur, California. This position is responsible for development, maintenance, and support of the technology infrastructure of the organization, including computer systems, phones, network, Internet connectivity, web sites, and other related technologies. Our ideal candidate is a hardcore Mac enthusiast with serious professional support experience and an interest in living and working in our unique community-based environment.
Responsibilities
The position requires 40 hours work per week, typically scheduled as five consecutive days during normal daily business hours (9am-5pm), and availability for infrequent after-hours maintenance and on-call support in the event of after-hours emergencies. The position is responsible for providing user support and training in a friendly and timely manner, working closely with users from various departments to support the organization. Must be able to think creatively and have an independent sense of ownership and follow-through with daily tasks and projects. Must keep up-to-date with current, relevant technologies, news and standards.
Qualities for Consideration
- Strong technical background, experience and interest: must have experience providing IT or help desk support in a Mac business or campus/lab environment.
- Apple certifications: primary Mac OS X certifications (ACHDS, ACTC, ACSA) are preferred; also valuable are hardware certifications (ACDT, ACPT). New hires without current certification are expected to achieve the ACSP for Mac OS X 10.5 Leopard Support Essentials within the first six months of employment, and the ACTC for Mac OS X 10.5 Leopard Support & Server Essentials within the first year of employment. Esalen will provide training materials and support to achieve this certification.
- Clear communication and willingness to relate to others, to listen and hear concerns in a patient and supportive manner; effective verbal and written communication skills.
- Expert problem-solver able to accurately diagnose and repair systems.
- Independent work ethic to carry projects through to completion and implement solutions without constant supervision; ability and desire to explore and learn new technologies to support Esalen and our mission and enhance our business.
- Strong analytic capability and organizational skills.
- Community interest and involvement necessary to work, adapt, and thrive in Esalen’s unique professional and social environment.
- Physical ability to walk, climb, crawl around property and lift computer equipment (50+ lbs) as necessary to perform duties.
Core Technical Skills
- Mac OS X client & server 10.4 and 10.5 platforms
- Mac OS X administration: Server Admin, Remote Desktop, NetBoot/NetInstall
- Casper Suite 6 (for deployment, inventory, and patch management)
- Apple standard software: Mail, Safari, iCal, Address Book, iWork & iLife suites
- Experience with Microsoft Office 2004/2008: Entourage, Word, Excel, PowerPoint
- Experience configuring and troubleshooting Internet protocols (IP, DNS, DHCP, etc.)
- Basic networking: ethernet & fiber LAN, wireless 802.11, routers, firewalls, switches
- Basic hardware support, upgrades, and maintenance capabilities
- Basic UNIX skills for system administration, scripting, troubleshooting
Complementary Technical Skills
- Microsoft Windows 2000/XP/Vista and Server 2000/2003 (Microsoft certifications are a plus)
- FileMaker 9 Pro & FileMaker 9 Server
- Apache 2 Server
- EMC Retrospect 6 Backup Server
- AppleScript and other scripting technologies
- Core web technologies including XHTML & CSS, RSS
- Advanced web development: Javascript, AJAX, PHP, MySQL, XML, Filemaker/Lasso
- Web and multimedia tools: Adobe Photoshop, Flash
- Phone system technologies, including PBX programming, VoIP solutions, etc.
- Open source technologies: Apache, Webmin, etc.
Compensation
The salary for this position is $1,500/month which is provided in addition to all meals, on-property housing if available (or housing allowance of $900/month), and a comprehensive benefits package including medical, dental, and paid time off. Esalen also provides staff with access to an extensive range of educational and community benefits, including movement classes, ongoing in-house programs, and discounts and scholarship for workshops and bodywork.
About Esalen
Established in 1962, Esalen is a leading center for exploring and realizing human potential through experience, education, and research. We work toward the realization of a more humane and all-embracing world, seeking answers to questions unlikely to be explored by traditional universities and religions. We sponsor pioneering initiatives and offer personal, spiritual, and social transformation programs for residents, interns, and workshop participants. To learn more about our history, browse our program and workshop offerings, or download the current catalog, please visit our web site at www.esalen.org.
To Apply
To Apply: submit resume, including cover letter, detailing your qualifications, experience, and interest to Jeremy Taylor by email at job214@esalen.org.
Application Deadline: open until filled.
Esalen is an Equal Opportunity Employer and does not discriminate on any basis prohibited by law.